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Shipping Policy

SHIPPING TIME
  • Our current processing time for regular orders is 1-2 business days. Once shipped standard shipping takes 3-5 business days to deliver. Most customers receive their order within a week of ordering.
  • Site-wide sales, etc. are very popular and can take up to 7 business days to ship. 
ORDER STATUS
  • Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through carrier tracking services.
  • If you have any questions or concerns about shipping please feel free to contact us at customerservice@rufflegirl.com 
  • All items purchased from the site are delivered to you by an independent carrier not affiliated with, or controlled by, Ruffle Girl™. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Ruffle Girl™ delivers these items to the carrier. 
  • We are not responsible for lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact our customer service team at customerservice@rufflegirl.com
INCORRECT ADDRESS

IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR “RETURN TO SENDER,” OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.

The original shipping will not be refunded on RTS (return to sender) packages.

Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.

Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.

If you select to have the package reshipped you will need to pay the RTS (return to sender fee) and a shipping fee.

If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-5 business days to process the refund on their end and issue it back to your account.

To ensure this does not happen, please make sure you provide the correct address at checkout. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address.